FAQs
Our most frequently asked questions about using Lumenate and how to get the most out of it
By Maya and 1 other2 authors39 articles
- Is the app free to use?
- How much does the app cost?
- Understanding subscription types
- Access for All
- How do I cancel my subscription?
- How do I get a refund?
- How do I cancel my in-app subscription and request a refund?
- Lifetime Access
- 1-year kickstarter web subscription
- 1 Year Subscription - Nova Bundle
- How do I delete my account?
- How do I change my email address?
- I've been charged during my free trial
- I've lost access to my subscription?
- Is the subscription cross-platform?
- Do I do it with my eyes closed?
- I've found an issue/bug?
- When will the app be translated to my language?
- I have an idea / request of a feature?
- I have an idea / request for a new session?
- When is the next session being released?
- Do you have an affiliate scheme/programme?
- Where can I buy the Lumenate Nova?
- The session isn't playing, the padlock keeps on being shown.
- The session isn't playing and it tells me to tap on the padlock
- How many sessions / experiences are there?
- Should I close my eyes?
- Where can I find medical risk information?
- What’s the longest I should use Lumenate for?
- Are there any side effects or long-term effects of using Lumenate?
- Does it damage my eyes?
- Are there long-term negative impacts?
- Is it safe to use with my pets?
- Can there be any side-effects?
- Is the brightness of the light safe?
- Why is the app not suitable for those under 18?
- How often can I use the app?
- Is Lumenate safe?