FAQs
Our most frequently asked questions about using Lumenate and how to get the most out of it
By Nish and 2 others3 authors42 articles
I still have questions, how can I get support?
Is the app free to use?
How much does the app cost?
Understanding subscription types
Access for All
How do I cancel my subscription?
How do I get a refund?
How do I cancel my in-app subscription and request a refund?
Lifetime Access
1-year kickstarter web subscription
1 Year Subscription - Nova Bundle
How do I delete my account?
How do I change my email address?
I've been charged during my free trial
I've lost access to my subscription?
Is the subscription cross-platform?
Do I do it with my eyes closed?
I've found an issue/bug?
When will the app be translated to my language?
How do I turn off vibrate/haptics? (iOS only)
I have an idea / request of a feature?
I have an idea / request for a new session?
When is the next session being released?
Do you have an affiliate scheme/programme?
Can I play my own music?
Where can I buy the Lumenate Nova?
The session isn't playing, the padlock keeps on being shown.
Is there a way to turn music / audio off?
The session isn't playing and it tells me to tap on the padlock
How many sessions / experiences are there?
Should I close my eyes?
Where can I find medical risk information?
What’s the longest I should use Lumenate for?
Are there any side effects or long-term effects of using Lumenate?
Does it damage my eyes?
Are there long-term negative impacts?
Is it safe to use with my pets?
Can there be any side-effects?
Is the brightness of the light safe?
Why is the app not suitable for those under 18?
How often can I use the app?
Is Lumenate safe?