Lumenate

Is the app free to use?

How much does the app cost?

Understanding subscription types

Access for All

Follow the steps below to cancel your subscription based on the platform you are using

How do I cancel my subscription?

Refunds for Apple, Google Play and Web subscriptions

How do I get a refund?

If you need to cancel your subscription or request a refund, follow the steps provided below based on the platform you used to subscribe

How do I cancel my subscription and request a refund?

How do I manage, activate, or troubleshoot my Kickstarter Lifetime Access subscription in the Lumenate app?

Lifetime Access

How do I activate my Lumenate subscription purchased through Kickstarter, and what should I expect?

1-year kickstarter web subscription

How to unsubscribe and delete your account

How do I delete my account?

How do I change my email address?

I've been charged before my 7-day free trial has ended

I've been charged during my free trial

How to resolve subscription-related issues in the Lumenate app if you can't access locked content

I've lost access to my premium subscription?

Can I use my Apple subscription on my Android device? Or vice-versa?

Is the subscription cross-platform?

Jay (Co-Founder)

Maya Felstead

Common questions around the Lumenate subscription & payments

Subscription Questions

Create a custom design with text, images, and links

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Nova

Find answers and get help from Intercom Support and Community Experts

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