Lifetime Access activation, management, and transitioning from existing subscriptions.
Overview of Lifetime Subscriptions
Lifetime Access is a special one-time price option with any of the Lumenate Nova pledges. We're monitoring demand but currently aim to only include this with the Kickstarter campaign.
Lifetime Access will be automatically added to your account once your Kickstarter backer survey is complete, and will start once any ongoing subscription expires (see below on how to cancel renewing app store subscriptions to ensure smooth activation and avoid charges).
Activating Lifetime Access
Complete the backer survey: Once you pledge, Kickstarter will send you a backer survey where you can share your delivery address and your email linked to your Lumenate account (see our article: Kickstarter Backer Survey for more info).
Wait for activation: After your backer survey is submitted, our team will activate the Lifetime Access on your account.
Lifetime Access errors: If we run into an issue while trying to run the Lifetime Access on your Lumenate account, we will reach out to you.
Restart the App: If your Lifetime Access is not showing after activation, fully close and reopen the Lumenate app and the subscription should be unlocked.
Please note: If your subscription is not activated despite completing the survey, manual activation may be required. Contact our team with your Backer Number to resolve this.
Transitioning from Existing Subscriptions
If you have an ongoing subscription, your Lifetime Access will activate automatically when your current subscription period ends.
If you wish to manage your existing subscription:
Cancel your ongoing subscription: Visit either the Apple Support: Cancel Subscriptions page or the Google Play Support: Cancel Subscriptions page to view renewal dates and cancel subscriptions.
Wait for Transition: Once the current subscription is cancelled and expires, your account should transition seamlessly to Lifetime Access.
Keep in mind that the app may not yet visually display Lifetime Access during this transition period.
Common Issues and Troubleshooting
Lifetime subscriptions not reflected in app: This might occur because your current subscription has not yet expired. Lifetime Access activates automatically afterward.
Lifetime subscription not recognised: For backers, ensure your activation survey is complete. The team will re-run the activation process as needed, and you’ll receive confirmation. Fully restart your app to check the updates.
For any questions or help please send us a message through in-app chat or email us at [email protected] specifying "Kickstarter Lifetime Access"
Related Topics
How do I cancel my subscription
Kickstarter Backer Survey