* For 1-year subscriptions purchased with a Kickstarter pledge tap this link to be re-directed
If you purchased 1 year of full app access with your Nova this can be activated whenever you want, whether that is right away or when your Nova arrives ✨
Before Activation - Transitioning Existing Subscriptions
For users transitioning from an active subscription, to avoid multiple charges, please cancel any renewing subscriptions and wait for the expiration before activating: (how do I cancel my subscription?).
Steps to Activate:
To activate right away click "Activate 1-Year Subscription":
After payment, you will be re-directed to the order confirmation page. Scroll down and below Order Details you will see "Activate 1-Year Subscription".
If you prefer to wait we will also send you your activation link in the Your Lumenate Order Receipt email, if you scroll down there should be a button "Activate 1-Year Subscription".
Activate your Stripe account:
As you've already paid for a discounted year of access, the activation link will grant this before it renews in a years time at the full price (of £60 or your currency equivalent). You can of course cancel this at any time if you do not want it to renew next year.
You should be charged £0 when you activate. If for any reason, it's not showing £0, please reach out to us! (It can take a few seconds to apply the 100% off, so make sure the page has fully loaded before continuing)
Link the subscription to your Lumenate account with the "Subscription Confirmation - Login To Access" email:
You will receive a confirmation email (Subscription Confirmation - Login To Access), it may take a few minutes to come through, but if you still can't see it, be sure to check your Junk or Spam folder.
This email opens to a "Magic Login" button to use on your mobile phone to seamlessly link up the subscription to your account.
Alternatively, after activating, scroll down and follow the "Other ways to connect" steps.
Open the Lumenate app and navigate to Settings > Web Login.
Use the code "xxxx-xxxx" to link the subscription and unlock the full app.
Please make sure you do not have an active subscription (with Apple or Google Play) in the Lumenate App. If you do, wait until it expires; otherwise, you'll end up with multiple live subscriptions.
Troubleshooting Subscription Issues
If you are being prompted by the paywall, please scan the QR code from the Quickstart Guide that came with your Nova to Begin your Journey 💙
You can use that or tap the link below to find the QR. From there, simply follow the on-screen instructions to connect and experience Nova: How do I connect to my Nova?
If you encounter issues activating your subscription or notice that your access is not linked to your account:
Double-check your inbox for the "Your Lumenate Order Receipt" email to activate the subscription. Once activated, you will receive a "Subscription Confirmation - Login To Access" email.
Open this second email on your mobile device and click the Magic Login Button to link your subscription.
If issues persist:
Open the Lumenate app and navigate to Settings > Web Login to enter the Code manually.
Recheck the Code for accuracy if it does not work.
Take a screenshot of any error messages for troubleshooting.
If you have not received either of the emails, please reach out to Lumenate Support and we'll get you sorted.