The subscriptions are now cross-platform, so if you log in to the same account on your Android or iOS device the app should be unlocked for you. ✨
If it doesn't initially show as unlocked, please do not start a new subscription. Tapping on "Restore" when you are asked to pay in the Lumenate app should work.
Created your account on iPhone with Sign in with Apple?
If you set up your Lumenate account on iOS using Sign in with Apple and Hide My Email, you won't be able to log in to it on an Android device. Android doesn't support Apple sign in (only email or Google), and Hide My Email means there isn't an email address we can match to your new login, so Restore won't find your subscription.
Please get in touch with us, detailing your current Lumenate account email address and we'll guide you on next steps! We can mirror your subscription access onto your new Android account so you can use Lumenate on both iOS and Android going forward or transfer your access if you'll no longer be using iOS.
Please be aware: you aren't able to cancel your Apple subscription from your Android device (and vice versa), with them being two separate eco-systems. So do ensure you still have access to the Apple ID / Google Play Account that you started the subscription through.
For any questions or help please reach out to us!