Lumenate

Where can I buy the Lumenate Nova?

Does Nova ship to my country?

What Nova delivery options are available to me?

Understanding expected delivery times

When will I receive the tracking number for my Nova order?

Does Nova require a subscription?

How does the Nova experience differ from the phone?

Does Nova have in-built speakers?

How do I clean and look after my Nova?

What are Nova offline sequences and how do they work?

How Do I Access Nova Free Core Light Sequences?

Maya Felstead

Jay (Co-Founder)

Nish Singh

Learn more about our connected light mask

Lumenate Nova

Nova won't charge to 100%; Nova battery level fluctuation

My Nova Won't Charge To 100%

I can't get my Nova to turn on; when I plug it in it doesn't show a charge LED; LED indicator doesn't come on

My Nova Won't Turn On

How can I see if my Nova is running the latest software; my Nova is running old firmware

How do I update my Nova?

Curious about Nova and its features? Find helpful answers here

General Product Questions

How do I connect to my Nova?

I’m struggling to connect my Nova, what might be going wrong?

How to connect multiple Novas to one account

Can I connect multiple Novas to one phone?

How do I run a session with multiple people at the same time?

Advice on how to get your phone connected to your Nova

Connecting to your Nova

How to submit your Kickstarter Backer Survey, how to check if you've already responded and how to update your address

Kickstarter Backer Survey

Kickstarter EU Tax Customs Request; Customs Payment; Customs Invoice

Kickstarter EU Tax Payments

Backed our Kickstarter Project? Find tips and answers here

Kickstarter FAQs

Create a custom design with text, images, and links

Home

Nova

Find answers and get help from Intercom Support and Community Experts

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