If you're having trouble connecting to your Nova, here are a few things to check before trying again:
Bluetooth is enabled on your device - ensure that Bluetooth is switched on from your phone's settings. On iOS, ensure that it is also enabled from the Control Centre.
Bluetooth permission is granted for the Lumenate app - this is required to connect to your Nova, so if you’re having trouble it’s worth checking that you’ve granted this.
On iOS you can check this by going to your devices settings >Apps > Lumenateand ensuring that the Bluetooth toggle is enabled.
On modern Android OS versions the permission is shown as "Nearby devices".Nova is charged - ensure that your Nova's battery is not empty. Hold the power button (the button with an "O" icon, located on the top of your Nova) and check that the LED light turns on. If it doesn't turn on at all, it's likely that your Nova needs to be plugged in and charged before connecting. Once charged unplug before using Nova.
Update firmware - once connected, update the Nova firmware via the Lumenate app:
Open the app.
Navigate to
Settings > Lumenate Nova > Update Nova.
Maintain proximity - Keep your device close to the Nova device during sessions to avoid weak signals.
Reduce interference - Turn off or move away other nearby Bluetooth Low Energy (BLE) devices, WiFi, or microwaves to minimise interference.
Optimise for older devices - If using older phones or operating systems, reduce Bluetooth load by using wired headphones instead of Bluetooth headphones during sessions.
Once you've confirmed these, try the connection process again. If you encounter issues again, make a note of the LED colour on your Nova:
If it's flashing white - this means your Nova has previously connected to a device and is searching for it. Go to
Settings > Lumenate Nova. If you see your Nova displayed there, tapConnectif you can see the option. If this doesn't resolve the issue, or you can't see the option to press this button, reset your Nova and connect to it again. See below for instructions on how to reset your Nova.If it's solid blue - this means your Nova is currently paired to a device. If it's not paired to your device, it may be paired to another device or a friend's device nearby if they have also connected to it. Nova can only connect to one device at a time.
If your Nova is paired to your device but does not start a session, follow these steps:
Open the Lumenate app and go to the "Lumenate Nova" section in the app settings to confirm the device is listed as connected.
Select a session in the app and press the play button. Check if the Nova icon in the top-right corner of the app screen turns blue.
Note that light patterns from the Nova device typically begin 1–2 minutes into the session.
If it's flashing alternating blue and white - if this is the case, reset your Nova and connect to it again. See below for instructions on how to reset your Nova.
If it's not pairing with your device - Ensure that the Nova is not paired with any other devices. Forget previous connections on all devices that have connected to the Nova and attempt to reconnect via the Lumenate app.
How to reset your Nova
In the Lumenate app, go to
App Settings > Lumenate Nova > Device Settings > Forget NovaIn your device Settings App, view the Nova, and click
Unpair/Forget This DevicePerform factory reset using the button combination on Nova:
Power on Nova so that it flashes white, and hold the + and - button simultaneously for about 3 seconds, until the LED starts flashing blue.
Your Nova is now reset and you can retry the connection process (How do I connect to my Nova?)
If problems persist, check for available Nova firmware updates, Lumenate app updates, and then reach out to us with your device and OS version via the in-app chat ✨