If you're having trouble connecting to your Nova, here are a few things to check before trying again:
Bluetooth is enabled on your device - ensure that Bluetooth is switched on from your phone's settings. One iPhone, ensure that it is also enabled from the Control Centre as well.
Bluetooth permission is granted for the Lumenate app - this is required to connect to your Nova, so if you’re having trouble it’s worth checking that you’ve granted this. On iOS you can check this by going to your iPhone’s settings and then going to "Apps" > "Lumenate" and ensuring that the Bluetooth toggle is enabled.
Nova is charged - ensure that your Nova's battery is not empty. Hold the power button (the button with an "O" icon, located on the top of your Nova) and check that the LED light turns on. If it doesn't turn on at all, it's likely that your Nova needs to be plugged in and charged before connecting.
Once you've confirmed these, try the connection process again. If you encounter issues again, make a note of the LED colour on your Nova:
If it's flashing white - this means your Nova has previously connected to a device and is searching for it. Go to "Settings" > "Lumenate Nova". If you see your Nova displayed there, tap "Connect" if you can see the option. If this doesn't resolve the issue, or you can't see the option to press this button, reset your Nova and connect to it again. See below for instructions on how to reset your Nova.
If it's solid blue - this means your Nova is currently paired to a device. If it's not paired to your device, it may be paired to a friend's device nearby if they have also connected to it and have the Lumenate app open. Nova can only connect to one device at a time.
If it's flashing alternating blue and white - if this is the case, reset your Nova and connect to it again. See below for instructions on how to reset your Nova.
How to reset your Nova
If the LED light on your Nova flashes blue you turn it on, it means your Nova is reset. If it flashes white, you reset your Nova by following these steps:
Ensure your Lumenate app is closed
Power on Nova so that it flashes white
Hold the + and - button simultaneously, until the LED starts flashing blue
Forget Nova from your phone's Bluetooth Settings. On iPhone, you can do this by go to your iPhone's Settings and going to "Bluetooth" > "Lumenate Nova" > "Forget This Device"
Your Nova is now reset and you can retry the connection process.