The Backer Survey is sent by Kickstarter after you pledge to confirm your postal address and contact details for delivery.
Steps to find your survey and how to check if you've already responded
When you first pledged, you should have received an email from [email protected] with a link to confirm your delivery details (Response needed: Get your reward for Lumenate Nova: The Consciousness-Shifting Light Mask).
If you haven't received this, please log in to Kickstarter on a web browser (unfortunately this can't be accessed within the Kickstarter App).
Click your Profile Icon (top right hand corner) > Backed Projects: Lumenate Nova > View Survey
Under "Survey responses" you will see either your address and questions filled, or
You'll be able to respond to the Address and Questions here, both "Address" and "Questions" should have green tags "Submitted" next to them.If not, there should be a "Submit my responses" button under "Questions", make sure the address section is correct and click this. It should then remove the header on your page and update your backer survey.
If the response hasn't been filled, a red banner will appear on the top of screen with a "Respond now" button, linking you right the survey responses to fill your details.
How to update your delivery address
If you have a new address that you'd like the Nova to be delivered to, please follow these steps to update your details:
Please log in to Kickstarter on a web browser (not within the Kickstarter App).
Click your Profile Icon (top right hand corner) > Backed Projects: Lumenate Nova > View Survey
Under "Survey responses" you can update your address.
If you are unable to update your address, please send us a direct message on Kickstarter.
Nova Delivery
Please see our Kickstarter updates for the latest delivery information:
https://www.kickstarter.com/projects/lumenate1/lumenate-nova-the-consciousness-shifting-light-mask/posts
We hope this helps ✨ If you need to reach us, please email us at [email protected], we're here to help!